Frequently Asked Questions – Basic Cleaning Service

1. What is included in your Basic Cleaning Service?

Our Basic Cleaning Service includes dusting and wiping surfaces, cleaning windows and mirrors, vacuuming and mopping floors, sanitizing bathrooms, emptying trash and recycling, and general tidying of common areas. It is designed for maintaining cleanliness after a first-clean or deep-clean.

2. Do you use non-toxic or eco-friendly cleaning products?

Yes. We use only non-toxic, all-natural cleaners that are safe for families, pets, and the environment. Our products are free from harsh chemicals while still providing effective, high-quality cleaning.

3. Is the Basic Cleaning Service right for me if my home hasn’t been deep-cleaned yet?

The Basic Cleaning Service is intended for homes that have already had a first-clean or deep-clean. If your home hasn’t been deeply cleaned yet, we recommend starting with a Deep Cleaning Service so we can bring everything to maintenance level.

4. How often should I schedule a Basic Cleaning?

Most clients book weekly, biweekly, or monthly cleanings depending on household activity, foot traffic, kids, or pets. We can help you choose a schedule that best fits your lifestyle.

5. Do I need to be home during the cleaning?

No. Many clients prefer to provide access and return to a freshly cleaned home. You’re welcome to be home if you’d like—whatever makes you most comfortable.

6. How long does a Basic Cleaning typically take?

The duration depends on your home’s size, layout, and current condition. Most standard cleanings take 1–3 hours, but we can provide a more accurate estimate after learning about your space.

7. Do you bring your own cleaning supplies and equipment?

Yes. We arrive fully equipped with eco-friendly cleaners, microfiber cloths, mops, and vacuums. You don’t need to provide anything unless you have special requests.

8. What areas of the home do you focus on?

We focus on high-traffic, high-use areas such as kitchens, bathrooms, living rooms, and common spaces. Bedrooms and additional areas are included upon request.

9. Can I customize my Basic Cleaning checklist?

Absolutely. If you have specific tasks, areas of concern, or preferences, we can tailor the cleaning service to meet your needs.

10. How do I schedule my Basic Cleaning Service?

You can book online, call, or text to schedule your service. Once scheduled, we confirm the appointment and ensure you have everything you need before we arrive.

11. Is your cleaning service safe for babies, pets, and sensitive individuals?

Yes. Because we use all-natural, non-toxic products, our service is ideal for families with infants, pets, allergy sensitivities, or anyone concerned about air quality.

12. Do you offer discounts for recurring cleanings?

Yes. We offer reduced pricing for weekly, biweekly, and monthly cleaning plans. Just ask, and we can help you choose the best maintenance schedule and rate.